Return Policy

At OPKONZEPT Paints, we strive to deliver high-quality products and a seamless customer experience. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns
Returns are accepted only under the following conditions:

• The product must be unused, unopened, and in its original packaging
• The return request must be raised within 7 days of delivery
• A valid invoice or proof of purchase must be provided

2. Non-Returnable Products
The following products are not eligible for return or refund:

• Tinted or custom-mixed paints (colour shades prepared as per customer request)
• Products that have been opened, used, or tampered with
• Items purchased under clearance, discount, or special sale offers

3. Damaged or Defective Products
If you receive a damaged, leaking, or defective product:

• Notify us within 24 hours of delivery
• Share clear images/videos of the product and packaging
• After verification, we will offer a replacement or refund, as applicable
  
  

4. Return Process
To initiate a return:

• Contact our support team at: [Your Email / Phone Number]
• Provide order details and reason for return
• Our team will guide you through the return process

5. Refund Policy

• Refunds will be processed only after inspection and approval of the returned product
• The refund amount will be credited to the original payment method within 5–7 working days
• Shipping or handling charges are non-refundable, unless the return is due to our error

6. Order Cancellation

• Orders can be cancelled only if they have not been dispatched
• Once dispatched, the order will fall under the return policy terms

7. Doorstep Delivery Terms

• Customers are requested to inspect the product at the time of delivery
• Any issues must be reported within the defined time frame
• Once accepted, the responsibility of product condition lies with the customer